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Run the Sample In the toolbar, turn on Script Debugging and then select the play button to run the chat in Debug mode. The hub then sends the message to all clients by calling Clients. This code opens a connection with the hub. NET web chaf, add alR, and create the chat application.
Examine the code Warning This documentation isn't for the latest version of alR. Service Channel for Chats Service chats let you choose which objects you want to route in Omni-Channel. The Send method demonstrates several hub concepts: Declare public methods on a hub so that clients can call them. These users are also granted the necessary user permissions to chat with customers in the console. These objects are used to connect Chat to Embedded Service.
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Required Editions Service Setup is available in Lightning Experience Available in: Essentials, Enterprise, Performance, Unlimited, and Developer chats with the Service Cloud The Chat setup flow is the fastest and easiest way to get up and running with live web chat. We create an Embedded Service deployment with default settings and branding selection. Web; using Microsoft. What Does This Flow Do?
Now, add a chat and select Send. In the New ASP. This allows uup customers to log cases using your offline support form. Presence Statuses Presence statuses are how users go online in Omni-Channel. Create a chat queue on Omni-Channel, select your chat team, and get the Embedded Service code snippet to add chat to your website.
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It shows you how to create a hub. Clients dynamic property to communicate with all clients connected to this hub. This means that it also sets up Omni-Channel to route your chats. Select the chat to launch the flow. Name the new index and select OK. Replace the code in the new ChatHub. Deriving from the Hub class is a useful way to build a alR application.
Repeat that in the other browsers. Use the Microsoft. Name the class Startup and add it to the project.
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Embedded Service Deployment Your Embedded Service deployment uses your Chat deployment and chat button to provide a chat window that you embed in your website. We also turn on several things in the chat during the setup flow. Chaf two lines that HTML-encode the content before displaying it are optional and show a good way to prevent script injection. We create a service channel for chats so your customers' chats can get to someone yp your team. See how the chat application runs in three different browsers.
In this setup flow, we walk you through: Setting up chat routing with Omni-Channel Specifying the website where you want customers request a chat Selecting which records you want to link with your chats Creating an offline support form so your customers can log a case while your team is away Using the Embedded Chat code snippets to allow chat on your website Note We named a few of these objects for you.
This file manages the communication between jQuery script and server-side code. This step creates the ChatHub. Get the code.
Important The package manager may have installed a later version of the alR scripts. There's a script file named chats that the alR library generates at runtime. The Chat status makes the user available to accept chats only. Check that the script references in the code block correspond to the versions of the script files in the project.
NET and web development workload. Replace the default code in Startup class with this code: using Microsoft. We also create a chat button, which is chaat based on what you name the group of users you as to the chat queue.
Users who the chat later will see messages added from the time they. And for the best end-user experience, it also gets you started with Embedded Service. In this code block, you create a callback function in the script.
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When Chat is enabled, Salesforce creates a default Chat configuration, which defines settings for your chat agents. This setup flow sets up Chat for Lightning Experience. Take a look at Cjat.
Script chxt for jQuery and alR are visible in the project. The hub uses the alR jQuery library to send and receive messages. This allows your agents to go online and accept incoming chat requests in Omni-Channel. Call a function on the client like the broadcastMessage function to chat clients.
Note This simple chat application does not maintain the discussion context on the server. yp Hubs in the ChatHub. In the chat code, clients call the ChatHub.