Question: Q: My iPhone thinks another cell is a land line. To fix this, edit the patient's wireless phone and try again.
Avoid including URLs in messages. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. If your blocked messages do not include URLs, try altering the phrasing of the message.
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If no errors show and the eConnector status is working, then the text messages have gone through. Some text messages have a status of failed or I received a text stating "Delivery Failure Receipt. The common causes for this are: Recipient phone is a landline. It is likely the eConnector was down when texts were first sent. Go to eServices, eConnector.
If using automated messages, such as Web Sched Recall, check settings to ensure only a few dozen messages are sent a day. Recipient country code is not eligible to receive messages from this practice. See how your data is managed Texts will have a pending status until the has been confirmed by Mfssage Dental HQ. If the patient still doesn't receive the message, contact support for further troubleshooting.
Problem: Some manual text messages mezsage not delivered to the patient. There is a waiting period when an office switches to a landline.
Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the oandline forums. Text messages may continue to show a status of Pending, even if they have successfully sent.
Patient phone is formatted incorrectly. If you receive these error messages frequently and are unable to fix the issue, please contact support.
Refresh the eConnector. Web Sched. It's likely you tried to send a message to a recipient patient with an invalid wireless phone in Edit Patient Information.
Acknowledge any errors. Links should only be sent if emssage are generated and sent by the Open Dental Automated Messaging Feature e. Avoid sending a large of texts with similar wording on the same day.
My texts are being marked as spam. How can I avoid this? Sent text commlogs can be deleted, however oandline text commlogs cannot because they are directly tied to the received text.
We may have an alternative solution in extreme situations. How do I fix that?
If the above continues to fail, contact Open Dental Support. More Less Apple Footer This site contains user submitted content, comments and opinions and is for informational purposes only.
If the eConnector still has an error, contact Support for assistance or see eServices Troubleshooting. There is no way for Open Dental to unblock them. If the message to yourself does landljne go through, contact support.
Problem: Text messages show a status of Pending. Problem: Patients aren't receiving text messages.
Need more help?
Suggestions: First send yourself a test text message. If it does goes through, send messafe patient another text message to ensure it wasn't a temporary issue. Here are some tips that can help prevent text messages from being blocked as spam.